Help Section

Help from our Customer Care Center

Your satisfaction with our service, prices and web site are very important to us! Solotech's Customer Care Center is staffed with knowledgeable representatives to help answer your questions about the products and services we provide. If for some reason the information you're looking for isn't available below, please email or call us 800-268-5520. We look forward to serving you!

How to shop shop.solotech.com

Sorting through 1000's of products is no easy task. That's why we have 4 easy ways to find what you are looking for.

Search: Use our search engine to find a specific product or article. Simply type in the information you are looking for and choose the "Products" or "Articles" radio button and a list of corresponding products or articles will generate.

Browse: Use our browsing tool to help you narrow down your search by product, brand name, category, clearance or sale product. The drop downs will direct you towards the item or information you are looking for.

Call Us: 800-268-5520: Our Customer Care Center will take your order over the phone, assist you in finding the product you are looking for and help you order on-line, by mail or by fax.

Note: We process your order immediately in order to ship your items to you as quickly as possible. Once you've placed your order on our web site, you will not be able to make any changes to it. Providing your order hasn't shipped yet, you can call us to modify or add to your order.

If you are hesitant about placing your order online, you may place your order over the phone with our Customer Care Center by calling 800-268-5520, by fax at 888-777-5329, or by mail:

Solotech
14800 Goldenwest St.
Westminster, CA 92683

Shopping Cart

The Solotech Shopping Cart was designed to protect your privacy, accuracy of your order and security. We take your privacy and security very seriously to ensure your confidential information is protected.

Adding Items to the Shopping Cart: To add any item to your shopping cart, just click on the "Add to Cart" button when displayed on a product. If you should change your mind as you shop, you can always remove an item later during the checkout process.

Changing Quantities: If you wish to change the quantity of any item(s) in your shopping cart, just type the new quantity in the quantity field for that product and click on "Recalculate". This will save the new information, recalculate shipping costs and update totals.

Checking out: When you have finished shopping and have placed each item in your shopping cart, click on "Continue Checkout" to send us your order. If you are not already logged in, you will then be prompted to enter your email and a password, billing and shipping addresses and credit card information. We'll receive your order immediately and will send you a confirmation email. It's that easy!

Credit Card & Site Security

Solotech wants you to feel confident and comfortable that your purchase is transacted with the utmost security. We employ the Internet's strongest security technologies, including Secure Sockets Layer (SSL). The transactions are protected by the highest levels of encryption available to ensure security and privacy. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on Solotech's secure server. It cannot be read in transit.

Payment Options

Credit Cards: We gladly accept Visa, Master Card, American Express, and Discover, with verifiable shipping address. For your protection, orders are sent only to the billing address of the cardholder. Special arrangements may be made for orders that need to ship to an alternate address. All orders placed will immediately trigger a charge your credit card (even if items are not in stock).

Checks & Money Orders: Preprinted personal and business check orders can be shipped immediately upon verification approval. Other check orders are held for up to 14 days. Verifiable U.S. Bank cashiers checks and United States Postal Service money orders are shipped immediately. Other money orders are held for up to 14 days.

Wire Transfer: You can quickly and easily wire us your payment by requesting our Electronic Funds Transfer information. By choosing this option, we will hold and prepare your order. Simply continue the checkout process and note your order number (given at end of process). We will be notified of your request and will contact you to supply the account information. Funds transfers are generally received the same day but can take up to 72 hours to receive.

Business Leasing: Why tie up your business cash when you can make low monthly payments? Visit our Leasing/Financing page to learn more. Or you can call us at 1-800-268-5520 or email for information. Leasing for business use may be available on systems $5,000 and more.

Layaway: We're happy to work with you on layaway's. Give us a ring to let us know the gear that you're interested in. Have other Payment Questions? Email us.

International Orders Terms and Conditions

International Shipping Terms and Conditions: Please read the following terms and conditions carefully to avoid additional charges or delayed delivery of your order.

Prices and Exchange Rate: Prices shown in currencies other than US Dollars are estimates based on current exchange rates. We will charge your credit card in US Dollars on the day your order is shipped, and the conversion to your local currency will be done at the prevailing rate by your credit card issuer.

Payment: All payments must be received in U.S. dollars. We accept money orders, wire transfers and preprinted checks. We do not accept international credit cards.

U.S. Power / Voltage: Products are U.S. models and may have power/voltage requirements different from that of the destination country.

International Shipping Fees, Import Duties and Taxes: All International shipments will be charged postage costs calculated by weight and destination. Solotech's prices do not include customs fees, taxes and tariffs for shipments outside the United Sates and Canada. Customers outside of the United States and Canada may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.

International Returns or Packages Refused: If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for all the shipping costs relating to the shipment. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.

Your Country's Custom and Import Policies: Please note: It is important for you to become familiar with the Customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you're importing to can result in your order incurring high import duties, delivery being delayed, or the order being returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products. Additionally, when ordering from Solotech, you are considered the importer of record and must comply with all laws and regulations of the country in which you reside and are receiving the goods. Any fees charged to Solotech due to non-compliance with your country's laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only. Solotech will not mark your parcel as a "gift", declare a value lower than the actual price paid, or otherwise prepare false customs information.

• Bose
• Pioneer
• Shure

Current countries we ship to:

USA (including all military bases abroad)
Australia
Brazil
Canada
Chile
Japan
Mexico
New Zealand
Peru
Russia
South Korea
Taiwan
Vietnam
All other US Territories

For other payment options, shipping questions or other assistance placing an order, please e-mail or call 714-891-5914 or fax 714-891-6375.

110% Low Price Guarantee

Solotech guarantees low prices on everything we carry*. If you should see a lower price from another authorized U.S. dealer on an identical item, even if it's an "advertised special," we'll not only meet that price, we'll beat it by 10% of the difference to thank you for bringing it to our attention.

If you've already purchased from us and find a lower advertised price within 30 days of your purchase, contact us via e-mail or phone and we'll refund 110% of the difference after verification. Limit of one refund per item. Our price match guarantee doesn't apply to closeout items, out of stock items, or pricing from Solotech.

* This guarantee does not apply to discontinued items or special order items. Offer not valid for auction or member-only web sites, used or refurbished items and does not include shipping charges. Guarantee does not apply to Apple products. Guarantee not available to dealers, distributors or their family members or their employees.

Rebates

You will find a wide range of promotional offers at Solotech--some from the manufacturer of an item and some from Solotech.

There are three types of promotional offers available: a monetary rebate, a gift that comes with the purchase of a certain item, and an offer to buy multiple items and receive an extra for free. Terms and conditions of individual offers vary. In order to qualify for an offer, you must place your order by the date specified.

For monetary rebates we display both the price you'll pay for the item and your final net price after you claim your rebate.

It's best to print Mail-In offer coupons from our Web site at the time you make your purchase--just click the See details link on the item's product detail page. For Mail-In rebates, please print, fill out, and mail the rebates to the specified address. Most Mail-In offers require that you send in the original or a copy of the UPC barcode; be sure to keep the item's packaging until the rebate arrives. If you need a receipt to enclose with the form, print an invoice for your order by clicking the "My Account" link at the top of our Web site and then selecting "Order History and Status" link. Choose the correct order and choose the "View Details" link, then print. If you have a manufacturer's offer, please contact the manufacturer to check the status. To see a list of current rebate offers click here.

Shipping

For your protection and ours, orders are only delivered to the address that verifies with your financial institution. Orders will not be held at UPS or other freight company station or hub for customer pick-up or will-call.

When you place an order with Solotech, you will see shipping and delivery dates, based on the availability of your items and the shipping options you choose.

Shipping costs for orders from Solotech depend upon the methods and options you choose.

Please also note that the shipping rates for many items we sell are weight-based. All weights are rounded up to the next full pound. We currently offer the following shipping options:

Continental USA
Ground (No PO or FPO boxes)
3 Day Delivery
2nd Day Air
Next Day Air
USPS PO Box - FPO/APO Parcel Post
Freight Truck (oversized items marked with * Must Ship Via Truck)

Alaska, Hawaii, Puerto Rico, Guam and Virgin Islands
2nd Day Air (Please allow an additional 24 hours for delivery)
Next Day Air (Please allow an additional 24 hours for delivery)
USPS PO Box - FPO/APO Parcel Post
Air Freight (oversized items marked with * Must Ship Via Truck). Please call us at 1-800-268-5520 or email us for a quote.

Heavier items are identified with the words "Must Ship Via Truck" in our product displays. These items may increase your shipping charges.

Need to ship to other International destinations? Call us at 1-800-268-5520, 1-714-891-5914 outside the USA or email us.

Shipments to Alaska and Hawaii: Shipments to Alaska and Hawaii are shipped via Next Day Air or Second Day Air service. Please allow an additional 24 hours for delivery. Please call 800-268-5520 for shipping quotes on oversized items.

See International Orders for information on shipping.

Free Shipping Rules & Restrictions

• If a product displays "This Item ships for FREE", that product receives FREE Ground Shipping regardless of its price.
• If a product has the link: "Qualifies for FREE Shipping on Web orders", that product is ELIGBLE for Free Ground Shipping on orders that reach the minimum amount.
• Free shipping only applies to orders placed on our website. Orders placed by phone do not qualify for free shipping.
• If you qualify for FREE Ground Shipping but your order also contains one or more ineligible items, you'll be charged shipping fees for those ineligible items.
• FREE Ground Shipping excludes certain oversized and/or overweight items marked with "This Item must ship by Truck" and or those products that do not include the link "This Item ships for FREE" or "Qualifies for FREE Shipping on Web orders".
• FREE Ground Shipping is not available for orders using a Purchase Order, International orders, shipments to P.O. or APO boxes or to addresses outside the Continental US.
• We reserve the right to end or change this free shipping offer at any time.

Have other shipping questions? Call us at 1-800-268-5520, 1-714-891-5914 outside the USA or email us.

Taxes

Solotech collects sales tax in states that require collection. Your cart will reflect taxes if applicable.

Returns and Exchanges

Your products are guaranteed to be free from defects and carry a full warranty as described by the manufacturer. In the event of receiving defective or damaged products, you should contact the manufacturer to coordinate a repair or replacement. Returns for exchanges or refunds will be accepted within 30 days of the date of purchase on new and unopened items only, and refunds may exclude shipping charges. Opened products may be returned or exchanged within 30 days of the date of purchase also, but will be subject to restocking fees. In the event that a product needs to be returned to Solotech, you must contact us in advance for a Return Authorization number at 800-268-5520 or help@solotech.com. Products received without a Return Authorization number will be refused.

Is there a problem with your order?

You have a dedicated Account Manager!  Reach out to them right away to see if we can help resolve the challenge - We can be reached at 888-247-6300 or help@solotech.com.

Is your product defective or damaged?

Your dedicated Account Manager will help resolve a potentially defective or damaged product - simply call us at 888-247-6300 or email us at help@solotech.com. 

Products sold in new/good/b-stock condition that are defective within 30 days of purchase will be replaced or refunded.

Products from our “Previously On Tour Used Gear” selection will be evaluated for repair/replacement within the first 90 days of purchase.  

All new products come with the applicable manufacturer’s warranty.

Items that appear to have damage due to shipping should be promptly reported to your Account Manager.  Please keep all original packaging.

Items returned as defective that do not test as defective upon return will be assessed shipping charges and a restocking fee.

Returns are easy!

Your satisfaction is our goal.  If you are not satisfied with your purchase you may return it within 30 days for a refund of the purchase price or credit towards a replacement. If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund.
To request a product return, call or email your Account Manager to arrange for a RA # (Return Authorization) number. 
Include the original box, packaging, accessories, and manual just as you received them. 
Please do not write on or add tape to the original manufacturer's box.
Please write the RA number on the shipping label and NOT on the product box itself.
If your package was originally shipped double-boxed, please return the unit(s) double-boxed.
If you are shipping the product back to us, please use a shipping method that is trackable, such as FedEx or UPS.
Returned products that don’t meet these guidelines will be subject to a minimum 25% restocking fee.
Items returned as defective that do not test as defective will be assessed shipping charges and a restocking fee.
Please allow 48-72 hours from the date we receive your product for your refund/credit.
Items returned as defective that do not test as defective will be assessed shipping.

The return shipping address is:

Solotech
Attn: Returns Dept
14800 Goldenwest St
Westminster, CA 92683

Non-Returnable items:

Some items cannot be returned: Software, Discontinued / Closeout items, Special Orders, Turntable Cartridges/ Styli, Lighting and Effects Machines may be returned for Exchange only (store credit).

 

Factory Trained Sales Advisors

Our sales representatives have hands-on experience with our gear and can help you with questions. Not interested in the technical details? No problem. Just email or give us a call 800-268-5520. Your sales representative will simply ask you a few questions about what you'd like your gear or system to do. You'll get great advice on how to select the gear that meets your needs.

Shop By Solutions

Solotech has teams of professional advisors geared at providing customers with only the best in service, solutions, and equipment. With over 40 years of experience in audio, truss, lighting, and installations we pride ourselves in catering to the needs of house of worship, school/educational, and Federal and GSA Sales. From simple key lights and single microphone and speakers to fully integrated large-scale production environments Solotech sales advisors can help design production company, nightclub, tradeshow, and casino audio and video solutions.

Extended Protection Plans

Why do I need this?
Extended Protection Plans provide you with easy protection from potentially high future repair costs. Planning ahead and taking action now can save you the stress of dealing with unqualified servicers should your product become defective. Saving time and money is in everybody's best interests. We are here for you.

What is covered?
Extended Protection Plans are extensions of your manufacturers' written warranty a few added bonus features. Any malfunctions that would normally be covered within the terms and conditions of the original written warranty would be covered through the life of the Extended Protection Plan. "Our Shield Means You're Protected".

Benefits of Owning an Extended Protection Plan

• Zero Deductible: All plans are zero deductible. This means that ALL costs associated with Parts and Labor to repair your defective product are covered. Owning a service plan means you're Fully Covered.
• Total Access: You can file a claim for repair or replacement 24 hours a day 7 days a week through our consumer network at www.cpscentral.com.
• Nationwide & International Services: Provides complete coverage across all 48 contiguous states, Hawaii, Alaska and internationally.
• No Lemon Guarantee: If our authorized service center determines your product to be beyond economical repair or they have unsuccessfully attempted to repair your product three times, we will replace your product.
• Peace of Mind: Owning a service plan virtually guarantees that you will get years of use from your product through the duration of the plan.

Huge Inventory & On-Line Stock Status

Something we're quite proud of! Our multi-million dollar inventory ensures that most of Solotech's orders ship out the same day they are placed. Get the gear you need NOW! No waiting, no hassles.

At Solotech you'll know the stock status of item before you order. No surprises, no excuses - what you see is what you get. Items that are in stock clearly state "In Stock", items that are out of stock show the anticipated day your order will ship if you place your order today. Our inventory is accurate and we won't tell you something is in-stock when it isn't. Any order placed on the weekends will be shipped on the next business day. Business days are Monday through Friday.

Accessibility Statement

General 

 

Backorders

We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product, occasionally a product may be on back order. If any product is not in stock for an order, we will hold the shipment of your entire order until all products are available. In the event your order contains an item that is not in stock, your order will show the approximate ship date based on when we expect the item to reach our warehouse. If you would like the in stock portion of your order to ship now, you can:

• Place separate orders: Place one order for the items that are in stock and another for the items that are on back order.
  
  
• Contact us by email or phone and let us know that you would like the backorder items to ship separately and to release the in stock items. There will likely be additional shipping and handling fees.

Order Status and Tracking

Providing the items you ordered are in stock, you will receive a shipping confirmation email within 24 hours of placing your order. This email will provide you with the shipping confirmation numbers necessary to track your order.

If you did not provide us with an email address, please keep your Order Confirmation number readily available from time of purchase. Our Customer Care Center will be able to track your package for you.
Just email or call 800-268-5520.

You can view your order status at anytime by visiting My Orders in your account.

Email Newsletters

Sign up for our E-Newsletters and be the first to know about exclusive red-hot deals, new products, tech tips and in-depth product reviews. To sign up click here, to unsubscribe or change your Personal Marketing Preferences click here.

• Shopping 
• Adding us on social media
• Referring friends
• Leaving a review
• Birthdays

 

• Loyalty members earn 1 Point for every $1.00 in purchases they make.
• Each member can earn up to 8000 points per purchase and up to 8000 per account. At this point, you will stop accruing points but can continue to earn as soon as you spend some! 
• Points are accrued no sooner than 40 days after the product(s) ship and accrual time is at the sole discretion of Solotech.
• Points are not earned for returned product(s).
• You can view your point balance at any time by visiting our Loyalty Page.
• Points will expire 1-year after they have been added to your account.
• Points will not be earned on products already discounted, coupon offers, or other promotional products.

• 20 Points are equal to $1.00 in discounts. 
• If you have points in your account they will be automatically available at checkout.
• Points cannot be combined with any other offers, discounts, or promotional offers.

California Prop 65 Notice

WARNING – Products on this website contain a chemical known to the state of California to cause cancer, or birth defects or other reproductive harm.

The Buck Stops Here

As a Solotech customer, if you are dissatisfied for any reason, please write, email or call me for prompt action: David Rice, Solotech, 14800 Goldenwest St Westminster, CA 92683. Fax (714) 891-7024. Or call and leave a message on my private voicemail box 24 hours a day: 1-800-216-9898.